return
You have 7 days to think about your purchase. The non-compliant products can be returned at your own expense to the following address:
Rossi Design Ltd
c/o Alois Scherrer AG
Nebengrabenstrasse 16
9430 St. Margrethen SG
Info: Please note that used items cannot be returned.
In the event of a return due to damage or defects or incorrect products, ROSSIS will cover the postage for the return by crediting the customer's ROSSIS account. In the event of an exchange, a replacement order or a forwarding, the customer will not be charged any additional shipping costs.
Shipping costs cannot be refunded.
cancellation of the order
If the order is canceled, the amount already paid can be refunded to the customer.
FAQ
How long can I return an item?
You have 7 days to think about your purchase and send it back to us. If you have any questions about your product, you are welcome to contact us by email at service@rossis.com during this period.
What is your return address?
The non-compliant products can be returned at your own expense to the following address:
Rossi Design Ltd
c/o Alois Scherrer AG
Nebengrabenstrasse 16
9430 St. Margrethen SG
My item is damaged. What now?
In the event of a return due to damage or defects or incorrect products, ROSSIS will cover the postage for the return by crediting the customer's ROSSIS account. We will send you a new article immediately.
How can I exchange an item?
Just send us an email to service@rossi.com and tell us which items you would like to exchange.
Info: In the case of an exchange, a replacement order or a forwarding, the customer will not be charged any additional shipping costs.
How do I get my money back?
You will receive your refund using the payment method you originally used to make your purchase in our shop.
Shipping costs are non-refundable.
